Terms & Conditions

General

Welcome to All Natural Body Care. By placing an order on our website, you agree to these Terms & Conditions.

We reserve the right to update these terms at any time.

Products

We take great care to accurately describe and photograph our products. Because our products are handmade using natural ingredients, slight variations in colour, texture or scent may occur. These natural variations do not affect product quality.

Pricing

All prices are listed in South African Rand (ZAR) and include VAT where applicable.

Prices may change without notice.

Orders

Orders are subject to availability.

If a product is unavailable after you have placed an order, we will contact you to arrange a replacement, refund or store credit.

Product Use

Our products are intended for external use only.

Please read the ingredients before use. If irritation occurs, discontinue use immediately.

Limitation of Liability

While we carefully formulate our products using high-quality natural ingredients, every person's skin is different. All Natural Body Care cannot be held responsible for allergic reactions or misuse of products.

Intellectual Property

All content on this website, including images, logos and text, remains the property of All Natural Body Care and may not be copied or reproduced without permission.

 

Shipping Policy

We currently deliver throughout South Africa.

Processing Time

Orders are usually packed and dispatched within 2–5 business days.

During busy periods, dispatch may take a little longer.

Delivery

Delivery is made using trusted courier services.

Estimated delivery times are:

- Major cities: 2–4 business days
- Regional areas: 3–7 business days

Delivery times are estimates and may vary depending on your location.

Shipping Costs

Shipping costs are added during checkout before payment.

Any free shipping promotions will be clearly displayed on the website.

Tracking

Once your order has been dispatched, you will receive a tracking number where available.

Incorrect Delivery Information

Please ensure your delivery address is correct before completing your order. We cannot be responsible for delays or additional courier charges resulting from incorrect delivery information.

Questions

If you have any questions about your delivery, please contact us and we'll be happy to assist.
 

Refund Policy

We want you to be happy with your purchase.

If your order arrives damaged, incorrect or defective, please contact us within 7 days of receiving your order. We will happily replace the item or issue a refund where appropriate.

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Because our products are personal care items, we cannot accept returns or exchanges for products that have been opened or used, unless they are faulty.

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Approved refunds will be processed back to your original payment method within 5–10 business days.

If you experience any issues with your order, please get in touch—we're always happy to help.

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